Incidents | DiscoverSnoop Incidents reported on status page for DiscoverSnoop https://status.discoversnoop.com/ https://d1lppblt9t2x15.cloudfront.net/logos/cc161627d462fca229fcb1d153312fb7.png Incidents | DiscoverSnoop https://status.discoversnoop.com/ en Support portal unavailable https://status.discoversnoop.com/incident/814427 Fri, 30 Jan 2026 15:01:00 -0000 https://status.discoversnoop.com/incident/814427#9e16d6e00c1570ac1076cb7a48ee89e1ea6d24d8ef51b5cb552e2d16679201a4 Our vendor has fixed the issue with our ticketing system Support portal unavailable https://status.discoversnoop.com/incident/814427 Thu, 29 Jan 2026 14:11:00 -0000 https://status.discoversnoop.com/incident/814427#a337ec1cc28a5af216a170556fe366524d94473d3caaad0f1e5b2d36adcc671e Our support portal is currently unavailable. We are working with the vendor to fix it. During this time, our answer times may be longer but your messages reach us. Database sync issue https://status.discoversnoop.com/incident/807934 Tue, 20 Jan 2026 06:01:00 -0000 https://status.discoversnoop.com/incident/807934#bcd23f4168588fa0d01337bfcbd8c6729f867d296c47af34bd636ff3094cf576 All systems are running smoothly. Issue has been fixed. Database sync issue https://status.discoversnoop.com/incident/807934 Tue, 20 Jan 2026 03:58:00 -0000 https://status.discoversnoop.com/incident/807934#d1eda14f40f0eb200d5c7f8b65f9bd8e89d314871499d1fb7cebf53574d81297 Due to a database synchronization issue, the latest data is not immediately available in the dashboard or the API. All systems are functional, but it is not possible to access (read) the most recent data. We are working on this problem. Network outage https://status.discoversnoop.com/incident/469459 Thu, 28 Nov 2024 23:57:00 -0000 https://status.discoversnoop.com/incident/469459#e723c1aab5c7144ff2d5c84971765d9685212efc5a6154832ddc795abc81c5a8 Our team has redirected the traffic to another cloud location. Alerter is down for one customer https://status.discoversnoop.com/incident/430663 Tue, 17 Sep 2024 17:58:00 -0000 https://status.discoversnoop.com/incident/430663#48186909e975373289b5cfcfa6ce12022b8a625843dffdb8b9baadd6e74000c7 Our alerter system was down for one customer due to a very specific configuration. The configuration has been fixed and the alerter is now up. Only one customer has been affected. False positive on API & Dashboard https://status.discoversnoop.com/incident/414485 Sun, 18 Aug 2024 12:26:00 -0000 https://status.discoversnoop.com/incident/414485#a3188ae6436da7d6802924dd1dafa83b80e5500363ad2aee4672d9ac71a1ab4b CloudFlare has fixed the problem on its side as noted here : https://community.cloudflare.com/t/error-stream-error-in-the-http-2-framing-layer/699319/5?u=a1115 Only customers using curl were concerned. As BetterStack is using curl it was reporting downtimes that were not seen by our customers False positive on API & Dashboard https://status.discoversnoop.com/incident/414485 Thu, 15 Aug 2024 20:05:00 -0000 https://status.discoversnoop.com/incident/414485#b4b725dc81084803699a0fcec156a40e1919083ca4e125db09594488b1f01a9a False positive confirmed. Our customers were not affected. False positive on API & Dashboard https://status.discoversnoop.com/incident/414485 Thu, 15 Aug 2024 19:56:00 -0000 https://status.discoversnoop.com/incident/414485#9cb7b2462f55621c745ca1fd2e620cce32797b0e28968030ec7500b39fec23ea BetterStack shows connectivity issues to our API but it seems the problem is from BetterStack and noton our side. We are investigating. Dashboard & API unavailable https://status.discoversnoop.com/incident/376348 Wed, 29 May 2024 12:18:00 -0000 https://status.discoversnoop.com/incident/376348#4ed8d3637f2891dcc430a56334689d992e70d18cf99cdec512672ed89e3a543d All systems are operating smoothly Dashboard & API unavailable https://status.discoversnoop.com/incident/376348 Wed, 29 May 2024 11:15:00 -0000 https://status.discoversnoop.com/incident/376348#4bb3486c6bdc17d98f7f21c337a366bd0252ef45cd62ef2225324011b43720e0 Some users report our dashboard and API being unavailable. We are investigating this issue.