Incidents | DiscoverSnoop Incidents reported on status page for DiscoverSnoop https://status.discoversnoop.com/ https://d1lppblt9t2x15.cloudfront.net/logos/cc161627d462fca229fcb1d153312fb7.png Incidents | DiscoverSnoop https://status.discoversnoop.com/ en Support portal recovered https://status.discoversnoop.com/ Sun, 01 Mar 2026 16:48:35 +0000 https://status.discoversnoop.com/#5c18b63eeba49a8c0d0464dbcf849ada8b8506f04d9dca4a89282e3fcf4c7234 Support portal recovered Support portal went down https://status.discoversnoop.com/ Sun, 01 Mar 2026 15:55:20 +0000 https://status.discoversnoop.com/#5c18b63eeba49a8c0d0464dbcf849ada8b8506f04d9dca4a89282e3fcf4c7234 Support portal went down API recovered https://status.discoversnoop.com/ Fri, 30 Jan 2026 16:08:13 +0000 https://status.discoversnoop.com/#af933ee8fddddb0f6b73b71b18359eb343085480415d166e933075e9d0bf0dc0 API recovered API went down https://status.discoversnoop.com/ Fri, 30 Jan 2026 15:56:02 +0000 https://status.discoversnoop.com/#af933ee8fddddb0f6b73b71b18359eb343085480415d166e933075e9d0bf0dc0 API went down Support portal unavailable https://status.discoversnoop.com/incident/814427 Fri, 30 Jan 2026 15:01:00 -0000 https://status.discoversnoop.com/incident/814427#9e16d6e00c1570ac1076cb7a48ee89e1ea6d24d8ef51b5cb552e2d16679201a4 Our vendor has fixed the issue with our ticketing system API recovered https://status.discoversnoop.com/ Fri, 30 Jan 2026 11:35:26 +0000 https://status.discoversnoop.com/#3c9a63ad5abf8178e27abfa615ebc090999d169930bb90670679bd2dd42620c8 API recovered API went down https://status.discoversnoop.com/ Fri, 30 Jan 2026 11:30:04 +0000 https://status.discoversnoop.com/#3c9a63ad5abf8178e27abfa615ebc090999d169930bb90670679bd2dd42620c8 API went down Support portal recovered https://status.discoversnoop.com/ Fri, 30 Jan 2026 07:50:23 +0000 https://status.discoversnoop.com/#8d5920e0c72e73147dbb9ce27f12e2301cb631e22a8894515cd03f990334ed50 Support portal recovered Support portal went down https://status.discoversnoop.com/ Fri, 30 Jan 2026 07:37:36 +0000 https://status.discoversnoop.com/#8d5920e0c72e73147dbb9ce27f12e2301cb631e22a8894515cd03f990334ed50 Support portal went down Support portal recovered https://status.discoversnoop.com/ Fri, 30 Jan 2026 05:37:18 +0000 https://status.discoversnoop.com/#9fff6c57c01a8c27fe56426ab229df2ba6a7953d8e828578210225a79316b4fb Support portal recovered Support portal unavailable https://status.discoversnoop.com/incident/814427 Thu, 29 Jan 2026 14:11:00 -0000 https://status.discoversnoop.com/incident/814427#a337ec1cc28a5af216a170556fe366524d94473d3caaad0f1e5b2d36adcc671e Our support portal is currently unavailable. We are working with the vendor to fix it. During this time, our answer times may be longer but your messages reach us. Support portal went down https://status.discoversnoop.com/ Thu, 29 Jan 2026 13:21:54 +0000 https://status.discoversnoop.com/#9fff6c57c01a8c27fe56426ab229df2ba6a7953d8e828578210225a79316b4fb Support portal went down Image ingestion cluster recovered https://status.discoversnoop.com/ Tue, 20 Jan 2026 06:45:13 +0000 https://status.discoversnoop.com/#41170d2d063b19d24ba30e44a50dce1c9d18819bce8864395eaf316c44d39a20 Image ingestion cluster recovered API recovered https://status.discoversnoop.com/ Tue, 20 Jan 2026 06:44:06 +0000 https://status.discoversnoop.com/#9f274e643357af87f280196a98fd317547b52bcea55e92946361a4ef6e4bd2c3 API recovered Translation cluster recovered https://status.discoversnoop.com/ Tue, 20 Jan 2026 06:44:02 +0000 https://status.discoversnoop.com/#62990cbb746f2fff88055f5ef16804b03721c4cf6875b96a056a16a8d026c8d2 Translation cluster recovered Live reports accelerator recovered https://status.discoversnoop.com/ Tue, 20 Jan 2026 06:43:51 +0000 https://status.discoversnoop.com/#12a67f0242820e3c7618f682da3314b2556b2f1e7dfaacdf4074bdd457d693e4 Live reports accelerator recovered Content classification cluster recovered https://status.discoversnoop.com/ Tue, 20 Jan 2026 06:43:12 +0000 https://status.discoversnoop.com/#6a7399a93c3cd161422e4364af35f9c53c92608340347b35ae1f23f8d97c328d Content classification cluster recovered Data ingestion cluster recovered https://status.discoversnoop.com/ Tue, 20 Jan 2026 06:42:43 +0000 https://status.discoversnoop.com/#fdd0a5efa0e0e9409eff08fe0132a5a3844f01d849d07abff0273b74d9081d86 Data ingestion cluster recovered Database sync issue https://status.discoversnoop.com/incident/807934 Tue, 20 Jan 2026 06:01:00 -0000 https://status.discoversnoop.com/incident/807934#bcd23f4168588fa0d01337bfcbd8c6729f867d296c47af34bd636ff3094cf576 All systems are running smoothly. Issue has been fixed. Database sync issue https://status.discoversnoop.com/incident/807934 Tue, 20 Jan 2026 03:58:00 -0000 https://status.discoversnoop.com/incident/807934#d1eda14f40f0eb200d5c7f8b65f9bd8e89d314871499d1fb7cebf53574d81297 Due to a database synchronization issue, the latest data is not immediately available in the dashboard or the API. All systems are functional, but it is not possible to access (read) the most recent data. We are working on this problem. Image ingestion cluster went down https://status.discoversnoop.com/ Tue, 20 Jan 2026 00:58:06 +0000 https://status.discoversnoop.com/#41170d2d063b19d24ba30e44a50dce1c9d18819bce8864395eaf316c44d39a20 Image ingestion cluster went down Translation cluster went down https://status.discoversnoop.com/ Tue, 20 Jan 2026 00:55:52 +0000 https://status.discoversnoop.com/#62990cbb746f2fff88055f5ef16804b03721c4cf6875b96a056a16a8d026c8d2 Translation cluster went down Data ingestion cluster went down https://status.discoversnoop.com/ Tue, 20 Jan 2026 00:53:59 +0000 https://status.discoversnoop.com/#fdd0a5efa0e0e9409eff08fe0132a5a3844f01d849d07abff0273b74d9081d86 Data ingestion cluster went down Content classification cluster went down https://status.discoversnoop.com/ Tue, 20 Jan 2026 00:53:59 +0000 https://status.discoversnoop.com/#6a7399a93c3cd161422e4364af35f9c53c92608340347b35ae1f23f8d97c328d Content classification cluster went down API went down https://status.discoversnoop.com/ Tue, 20 Jan 2026 00:53:02 +0000 https://status.discoversnoop.com/#9f274e643357af87f280196a98fd317547b52bcea55e92946361a4ef6e4bd2c3 API went down Live reports accelerator went down https://status.discoversnoop.com/ Tue, 20 Jan 2026 00:52:56 +0000 https://status.discoversnoop.com/#12a67f0242820e3c7618f682da3314b2556b2f1e7dfaacdf4074bdd457d693e4 Live reports accelerator went down Network outage https://status.discoversnoop.com/incident/469459 Thu, 28 Nov 2024 23:57:00 -0000 https://status.discoversnoop.com/incident/469459#e723c1aab5c7144ff2d5c84971765d9685212efc5a6154832ddc795abc81c5a8 Our team has redirected the traffic to another cloud location. Alerter is down for one customer https://status.discoversnoop.com/incident/430663 Tue, 17 Sep 2024 17:58:00 -0000 https://status.discoversnoop.com/incident/430663#48186909e975373289b5cfcfa6ce12022b8a625843dffdb8b9baadd6e74000c7 Our alerter system was down for one customer due to a very specific configuration. The configuration has been fixed and the alerter is now up. Only one customer has been affected. False positive on API & Dashboard https://status.discoversnoop.com/incident/414485 Sun, 18 Aug 2024 12:26:00 -0000 https://status.discoversnoop.com/incident/414485#a3188ae6436da7d6802924dd1dafa83b80e5500363ad2aee4672d9ac71a1ab4b CloudFlare has fixed the problem on its side as noted here : https://community.cloudflare.com/t/error-stream-error-in-the-http-2-framing-layer/699319/5?u=a1115 Only customers using curl were concerned. As BetterStack is using curl it was reporting downtimes that were not seen by our customers False positive on API & Dashboard https://status.discoversnoop.com/incident/414485 Thu, 15 Aug 2024 20:05:00 -0000 https://status.discoversnoop.com/incident/414485#b4b725dc81084803699a0fcec156a40e1919083ca4e125db09594488b1f01a9a False positive confirmed. Our customers were not affected. False positive on API & Dashboard https://status.discoversnoop.com/incident/414485 Thu, 15 Aug 2024 19:56:00 -0000 https://status.discoversnoop.com/incident/414485#9cb7b2462f55621c745ca1fd2e620cce32797b0e28968030ec7500b39fec23ea BetterStack shows connectivity issues to our API but it seems the problem is from BetterStack and noton our side. We are investigating. Dashboard & API unavailable https://status.discoversnoop.com/incident/376348 Wed, 29 May 2024 12:18:00 -0000 https://status.discoversnoop.com/incident/376348#4ed8d3637f2891dcc430a56334689d992e70d18cf99cdec512672ed89e3a543d All systems are operating smoothly Dashboard & API unavailable https://status.discoversnoop.com/incident/376348 Wed, 29 May 2024 11:15:00 -0000 https://status.discoversnoop.com/incident/376348#4bb3486c6bdc17d98f7f21c337a366bd0252ef45cd62ef2225324011b43720e0 Some users report our dashboard and API being unavailable. We are investigating this issue.